White screen in Android
alvaro
via web
Using the mobile interface from Android 2.2 I get a blank screen. Not always the case and not likely to respond to a specific situation. To continue to be reloaded the page, losing the navigation point where I am.
HTC Desire HD, Android 2.2
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2 Posted by Alex on 14 Jul, 2011 09:01 PM
I get that constantly. Navigate to app.nirvanahq.com/reset
Then try again.
Support Staff 3 Posted by David McLaughlin on 18 Jul, 2011 05:47 PM
Hmmm.
Not sure why that is happening, but it sort of sounds like the browser manifest/local storage isn't getting loaded properly - the reset clears the manifest & local storage so that it loads a fresh copy from the server.
Maybe a weak connection?
Elbert has the only Android in the group so I can't see the behavior personally. Let me know if it continues; I'll pass along the message.
David
4 Posted by Alex on 18 Jul, 2011 06:06 PM
Thanks for responding, David.
Here's some more data:
It seems to happen when I haven't logged out of the last instance of N2 no matter what device it was on.
It also happens on both browsers I use in my phone: the native browser and Dolphin.
Support Staff 5 Posted by David McLaughlin on 20 Jul, 2011 04:07 AM
Thanks for the update and just so I'm clear; is this behavior specific to when you are connected through a phone carrier - and not through a 'normal' wireless connection?
If so...
What carrier are you using ?
Is the phone rooted ?
Is it being used in a tethered mode ?
Feel free to go 'private support' with the answers if you wish.
Thanks,
David
David McLaughlin closed this discussion on 05 Mar, 2012 01:12 AM.