Problem with sending e-mail
Tue Hellstern
via web
Hi,
I can't get the e-mail feature to work. I'm trying to send to the
e-mail address that I got from you, but the e-mail don't arrive at
the inbox
/Tue
via web
Hi,
I can't get the e-mail feature to work. I'm trying to send to the
e-mail address that I got from you, but the e-mail don't arrive at
the inbox
/Tue
2 Posted by Chris Webb on 13 Jul, 2011 07:54 PM
Hi there,
Make sure that your account settings are such that the email is being sent to the correct version of Nirvana.
Go to Account Settings -> Global Account Settings -> New Tasks Via Email
Hope that helps
Cheers
Chris
3 Posted by Tue Hellstern on 13 Jul, 2011 10:13 PM
Hi Chris,
Thank for your answer.
I'm sending the e-mail to the e-mail address's there are listed under "New task via email" but the e-mail dose't get into min account.
/Tue
4 Posted by Chris Webb on 13 Jul, 2011 10:16 PM
Which version of Nirvana are you using - Nirvana 1 or Nirvana 2?
5 Posted by Tue Hellstern on 13 Jul, 2011 10:17 PM
Good question :-)
How can I tell what version I'm using?
/Tue
6 Posted by Proximo on 14 Jul, 2011 01:40 AM
Look at the upper left section just to the right of the Nirvana logo. It should say N2 build 221 if you are running Nirvana 2.
You also need to make sure you set your email to the correct version of the service you are currently using. If you are using Nirvana 1, I recommend you migrate over to Nirvana 2.
7 Posted by Tue Hellstern on 14 Jul, 2011 08:03 AM
Hi,
I was using version 1 and I have now upgraded to version 2.
But I still have the e-mail problem.
/Tue
8 Posted by Chris Webb on 14 Jul, 2011 08:12 AM
Now you are on Version 2, ensure that the "New Task Via Email" setting is set to Nirvana 2 as indicated in my first post above and then any email sent to the Nirvana Email Address will appear in your inbox.
9 Posted by Mike Gaughan on 14 Jul, 2011 06:16 PM
I am having the same trouble. I Bcc Nirvana frequently when responding to emails to add items to my task list, and it seems to me that items are less likely to appear in my list if I do that than if I send directly to Nirvana.
I have not analyzed the mistakes to determine if there is a strong correlation there, but that is my perception.
It is frustrating, obviously, to have to go back through my email sent items to determine which tasks appeared and which didn't.
10 Posted by Mike Gaughan on 14 Jul, 2011 06:34 PM
I am on Nirvana 2, 221 as well, and have settings correctly set to Nirvana 2.
11 Posted by Tue Hellstern on 14 Jul, 2011 08:10 PM
Hi,
I think that my settings are right, but no email
/Tue
12 Posted by Chris Webb on 14 Jul, 2011 09:52 PM
Hi there,
I'm afraid that BCC support isn't catered for in Nirvana 2 as yet, but it is coming (I believe!).
Hang in there! :-)
13 Posted by Proximo on 14 Jul, 2011 10:10 PM
Chris is right.
Don't BCC your emails. I am sure this will be fixed in the future.
Support Staff 14 Posted by David McLaughlin on 15 Jul, 2011 04:15 AM
BCC functionality will be provided when we migrate to a new email server, but it is not supported at this time.
Other limitations, also to be removed in the future, are a 100k size limit, attachments are not supported, and if you are going to use languages such as Danish, Hebrew, Greek, Russian, etc. then your email client (Outlook, gmail, etc) needs to be set to send the emails in UTF-8 format.
David
15 Posted by Nolan on 19 Jul, 2011 03:50 PM
Glad to see BCC functionality will be supported in the future. Is there an ETA on this as of yet?
Support Staff 16 Posted by David McLaughlin on 20 Jul, 2011 04:43 AM
I don't have a time-frame off-hand for you, sorry.
We're bringing another guy on part-time to do some of this type of server work for us, and it will be a priority task for him (yep, it bugs us too).
Thanks,
David
17 Posted by Elurven on 21 Jul, 2011 04:55 AM
UTF-8 is a setting that one should be able to set in any mail application. I have it set in Thunderbird for instance. In the case of Thunderbird, just make sure that all referenced text, that is, the quoted text that is usually incorporated in "re:" type mails, is set to UTF-8 in the Thunderbird settings as well. Otherwise, all of the text after a "weird" sign, is excluded.
18 Posted by Alexander on 15 Aug, 2011 07:45 PM
Perhaps I should post a new thread, but here goes:
When using the mail-to-inbox-feature, both task and note gets cut whenever I use scandinavian letters (ö,ä,å).
Födelsedag -> F
Bordsände -> Bords
Support Staff 19 Posted by David McLaughlin on 15 Aug, 2011 07:56 PM
@Alexander - refer to post 14 and 16 in this thread which is the current situation.
David