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Problem with email reminders and repeated tasks

Alberto

29 Jan, 2012 01:29 PM via web

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Hi everyone,

I started to receive the "email reminders" every day in my gmail. The problem takes place in tasks with a repeation. In that case, the tasks appear several times in the email. Any solution?

Thanks

Alberto

1. Support Staff 2 Posted by David McLaughlin on 30 Jan, 2012 03:39 PM

   

   @Alberto,

   The only scenario that I can think of for that to happen is if there are multiple 'spawned' tasks for the recurring that are still open. Then they would be listed individually, because they are in effect separate tasks at that point.

   If that's not the case, could you open a Private Support discussion and include a screen shot of the tasks so that I can investigate further?

   THanks,
   David

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2. 3 Posted by Alberto on 30 Jan, 2012 07:45 PM

   

   Ok I found the problem. Sometimes I send a task to the trash without marking it as done... (it is suppose because I refuse to do it...) then if that task has a "due date" it become "red" and it appears in the email...

   I think this is a bug... I suppose that if a user send something to the trash is because he want to get rid of it so the tasks in the trash have to be always excluded from the email reminder...

   Thanks.

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3. Support Staff 4 Posted by David McLaughlin on 30 Jan, 2012 07:47 PM

   

   Yes, that is a known bug and I completely forgot to mention it - sorry.

   David

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