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When e-mailing tasks to Nirvana, international characters break the input

cfw's Avatar

cfw

27 Feb, 2010 12:27 PM via web

When e-mailing tasks that contain any of the Swedish letters å, ä or ö, only the characters preceding these are included in the task!

  1. Support Staff 2 Posted by Christiane Magee on 02 Mar, 2010 03:31 PM

    Christiane Magee's Avatar

    Hi CFW...

    this definitely appears to be a bug! Submitting a bug report right now. will let you know once resolved.

    Thanks,
    Christiane

  2. 3 Posted by Erik Töyrä on 29 Mar, 2010 08:52 AM

    Erik Töyrä's Avatar

    I have done some bug testing and it seems this bug is triggered when the email is sent with a charset like ISO-8859-1 (Latin1) and the email contains characters like Åå, Ää or Öö (other characters not tested).

    Here are some email headers for the emails I have done the bug testing on. Note that I have changed the email addressed to ***@example.com etc. It seems like the email import has problems with decoding email messages sent in quoted printable [http://en.wikipedia.org/wiki/Quoted-printable]?

    Plain/text email including headers sent in ISO-8859-1. This email does not show the å, ä and ö characters when imported into Nirvana.

    Message-ID: <***@example.com>
Date: Mon, 29 Mar 2010 10:02:40 +0200
From: =?ISO-8859-1?Q?Erik_T=F6yr=E4?= <***@example.com>
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100317 Lightning/1.0b1 Thunderbird/3.0.4
MIME-Version: 1.0
To: Nirvana Inbox <***@nirvanahq.com>
Subject: Nu med =?ISO-8859-1?Q?=E4nnu_ett_mail_med_=E5_=E4_oc?==?ISO-8859-1?Q?h_=F6?=
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 8bit

Nu med ännu ett mail med å ä och ö.

    Plain/text email including headers sent in UTF8. This email is imported correct into Nirvana.

    Message-ID: <***@example.com>
Date: Mon, 29 Mar 2010 10:28:07 +0200
From: =?UTF-8?B?RXJpayBUw7Z5csOk?= <***@example.com>
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100317 Lightning/1.0b1 Thunderbird/3.0.4
MIME-Version: 1.0
To: Nirvana Inbox <***@nirvanahq.com>
Subject: =?UTF8?B?w4RubnUgZXR0IG1haWwgbWVkIMOlLCDDpCBvY2ggw7YgbWVuIG51IGk=?= =?UTF-8?B?IFVURi04?=
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 8bit


Nu med ännu ett mail med å ä och ö men nu i UTF-8.

  3. 4 Posted by westis on 29 Mar, 2010 03:17 PM

    westis's Avatar

    Ah, that's true! I changed Gmail to always encode with UTF-8 and then it worked fine.

    Btw, nice to see other Swedes using Nirvana! :)

  4. Support Staff 5 Posted by Christiane Magee on 31 Mar, 2010 02:03 PM

    Christiane Magee's Avatar

    Erik... you rock! Thanks for posting up this extra info and workaround. Much appreciated!

  5. 6 Posted by Terminado on 31 Mar, 2010 11:46 PM

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    I'm having sporadic luck emailing tasks. I changed gmail to UTF--8 and it did not work. I used Outlook and it worked with one email (with text only) and did not with another (with a link in it, otherwise text).

  6. 7 Posted by Erik Töyrä on 06 Apr, 2010 10:46 AM

    Erik Töyrä's Avatar

    @Terminado: Do you send the email formatted as plain text or HTML? I'm having better luck with plain text messages.

  7. 8 Posted by Terminado on 06 Apr, 2010 03:46 PM

    Terminado's Avatar

    @Erik, I think it was plain text but may have been RTF. I'll keep trying.

  8. 9 Posted by hOObsy on 26 May, 2010 03:02 PM

    hOObsy's Avatar

    I also succeed with UTF-8 until the bugfix will find into a release. My bug was pointed to your discussion here.

  9. David McLaughlin closed this discussion on 04 Feb, 2011 01:42 AM.

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