Accepted payment types

We accept Visa, MasterCard and PayPal. We can only accept payments online, so we will be unable to accept a P.O., to invoice you, or to take an order over the phone.

Accepted currencies

Nirvana charges in USD only. If your credit card is in another currency, your credit card company will handle the exchange to your local currency automatically. The converted amount will appear on your credit card statement.
We may offer other currencies in the future, but not at this time.

What if payment fails?

If a payment method fails, the system will try 2 more times, each 5 days apart, before the subscription is downgraded. You will be notified by email and have the opportunity to update your payment information.

Nirvana security

All payment processing is handled over a secure SSL connection and the entire service runs over a secure SSL connection. For more information, please take a look at our Terms of Service and Privacy Policy.

If you upgrade to a monthly or yearly subscription, Nirvana is a pay-as-you-go service. You’ll pay for the upcoming month or year, depending on which billing cycle you choose. You can cancel your subscription anytime.

Switch to a different payment plan

If you’re on the monthly or yearly subscription, you can change your selected billing cycle at any point. However, if you move to a yearly or monthly subscription, the switch will only become effective at the end of the current billing period. 

To switch:

1. Access your account information.
2. At the top of the page, under the heading Plan, click on the desired option.
3. On the next page, confirm your choice.
4. You’ll see a success message.

If you’ve moved to a yearly or monthly subscription, this message will state the date the new billing cycle will take effect. Until that time, you will be able to cancel the change by returning to your plan options in the dashboard. 

We currently don’t have a trial of our Pro version, but you can easily give Nirvana a try. To fully explore the features, we suggest you:

1. Start with the free plan to see if you like Nirvana.
2. Upgrade to a paid plan on a monthly cycle to see if you enjoy the Pro features.
3. If you want stay on the Pro plan and save some money, switch to an annual plan.

As general rule, we don’t provide refunds. You can cancel your subscription at any time, but we do not offer prorated refunds for the remainder of your subscription term.

Good to know: To avoid being charged for the next billing cycle, you should cancel at least 24 hours before your next billing cycle begins.

1. Go to your account dashboard.
2. At the top of your the page, under Plan, click ​View Billing Activity & Account Info​.
3. On this page, you’ll see your billing information as well as a list of your invoice(s).
4. Click on any invoice to download it in PDF format.

Update payment information

To update your payment information from one credit card to another:

1. Access your account information in the Nirvana dashboard.
2. At the top of the page, under the heading Plan, click Update Billing Info.
3. Update your credit card information as needed.

If you wish to change the associated PayPal account, switch from paying with a credit card to PayPal — or vice versa — you’ll need to create a new billing agreement. To do this, downgrade, wait until the agreement expires, then upgrade with the new billing method.

If you cancel your Pro subscription, you will still enjoy access to Pro features until the billing agreement expires (at the end of the billing cycle).

After that, the areas and projects already exceeding the basic limit will remain. However, you will be unable to add any additional areas or projects beyond the free limit.

Cancel a Pro subscription

1. Go to your Nirvana Dashboard.
2. At the top of the page, under the heading Plan, click Downgrade.
3. Confirm this on the next page.

Good to know: To avoid being charged for the next billing cycle, you should cancel at least 24 hours before your next billing cycle begins.

Delete your account

You don’t need to do this — if you cancel your subscription, you can still use your account on the Basic Plan, entirely for free. If you decide to delete your account, all of your information will be gone. If you really want to go for good, here’s how to proceed:

1. Go to your Nirvana Dashboard.
2. At the bottom of the next page, click Delete My Account.
3. On the next page, enter your password and confirm that you want to delete all of your account information.

Add items to the current context

Using the mobile app, tap the to add a new item.

Using the web app, click New Item at the top-left of the page or use keyboard shortcut N to add a new item. You might also want to check out Rapid Entry for another quick way to add items and details.

Good to know: This will create a new item at the bottom of the current list. For example, if you’re in the Projects list, you’ll get a new project. If you’re in References, you’ll make a new reference list, and so on. The item will also contain any tags being used to filter the current view. For ways to create different types of items, keep reading.

Quick-add items to the Inbox

Suddenly have a thought to add to your Inbox? You can do it quickly without even looking away from your current list.

Using the mobile app, long-press the in any list.

Using the web app, use the keyboard shortcut I.

You can generate items in your Nirvana Inbox by sending an email to the mailbox assigned to your account. Here’s how:

Find your personal Inbox address

Try your personal Inbox address

1. Click the linked email address from the previous step to create a test email using your mail application.
2. Send it and you’ll notice that the subject of the email becomes the task name, while the contents become the notes.

Remember that you can send text information to your Inbox, but images and other files will be stripped.

Forward and BCC emails to Nirvana

If you want someone to be able to generate tasks in your Nirvana Inbox, you can set up a rule to forward certain types of email to your personal Inbox address. This will give others the ability to send you a task without giving them your private Nirvana address.

If you want to send a task to your Inbox when emailing others, you can send a blind carbon copy (BCC) to your personal Inbox address.

Remember to keep your personal Nirvana Inbox address private. It can’t be changed and anyone who knows it has the power to add tasks to your Nirvana Inbox.

Copying an item allows you to use it as a template, or to convert a duplicate to another type of item. (If you want to create multiple copies of an action, you might want to try creating a recurring task.)

Copy an item

1. Right-click on the item or click the drop-down arrow at the right end of the item entry.
2. Select Make a copy… from the context menu.
3. You’ll create an exact copy of the item underneath the original.

Use a copied reference list as a project template

Since you can convert reference lists to projects, you can use these as basic project templates.

1. Create a reference list as a template.
2. Follow the steps above to make your copy.
3. Right-click on the new reference list, or drop-down arrow at the right end of the item entry.
4. Choose Convert from the context menu, followed by Project.
5. Go to the Projects list and check it out. You can now add details such as state, due date, energy, time, and start date to the items.

Using the web app, exit any tasks you’re editing and remove focus from Rapid Entry (if you’re using it) by clicking any list or hitting Esc. You can now use shortcuts to create the different items.

In most cases, the newly created item will contain the tags that are currently being used to filter items.

Good to know: There are more timesavers in our general Keyboard Shortcuts list and our batch editing article.